Privacy Policy

Effective date: July 24, 2026

Fifth Wheel ("we," "our," or "us") provides an AI voice agent that answers inbound carrier calls on loads posted by freight brokers, together with a web dashboard at broker.fifthwheel.ai and the marketing site at fifthwheel.ai (collectively, the "Service"). This Privacy Policy explains what information we collect, why we collect it, and the choices you have.

Information We Collect

Information You Provide

• Account information: Name, email address, and password (or third-party login identifiers) when you create a broker account, plus your brokerage's name and business details if you provide them
• Load details: Origin, destination, equipment type, pickup and delivery dates, target rate, and any notes you enter when creating a load
• Payment information: Payments for load credits are processed by Stripe. Your card details are collected by Stripe and never touch our servers; we receive only limited transaction data such as the amount, the last four digits of your card, and payment status
• Communications: Messages you send to us, feedback, and support requests

Information Collected Through Calls

Inbound calls to load call-in lines are recorded and transcribed. The voice agent that answers these calls is automated AI, and it announces itself as such. When a carrier calls the call-in line for a load, we collect:

• The caller's phone number
• The MC number and any other information the caller provides during the conversation (for example, truck location, availability, and rate offers)
• A full recording and transcript of the call
• Call metadata such as duration, time, and the load reference code used

Recordings and transcripts are made available only to the broker account that owns the load the call was about.

Information Collected Automatically

• Usage data: Features used, actions taken, and pages visited, collected via Google Analytics and PostHog
• Log data: IP address, browser type, device information, and timestamps
• Cookies and similar technologies: Used for session management and analytics

How We Use Your Information

• Provide the Service: answer calls on your loads, negotiate rates, and present offers, transcripts, and recordings in your dashboard
• Process payments for load credits and apply promo codes
• Maintain, secure, and improve the Service
• Send transactional notices such as receipts, offer notifications, and support responses
• Analyze usage in aggregate to understand how the Service is used
• Detect, investigate, and prevent fraud and abuse
• Comply with legal obligations

How We Share Information

We do not sell your personal information. We share information only with the service providers we rely on to run Fifth Wheel, and only as needed to provide the Service:

• Stripe — payment processing
• Supabase — database hosting and storage (Postgres), including call recordings and transcripts
• Retell AI — voice infrastructure that powers the AI agent, processing call audio as our processor
• Google — analytics (Google Analytics) and related infrastructure
• PostHog — product analytics

We may also disclose information when required by law, subpoena, or other legal process; to protect our rights, safety, or property; or in connection with a merger, acquisition, or sale of assets (with notice to you).

Data Security

• Data is encrypted in transit using TLS and encrypted at rest
• Row-level security isolates each brokerage's data — call recordings, transcripts, and offers are accessible only to the account that owns the load
• Card details are handled entirely by Stripe and never touch our servers

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. See our Security & Trust page for more detail.

Data Retention

We retain your account data, load history, and call recordings and transcripts for as long as your account is active, so you can refer back to past loads and conversations. If you close your account or request deletion, we delete or de-identify your data within a reasonable period, except where we must retain records to comply with legal, tax, or accounting obligations or to resolve disputes.

Your Rights and Choices

• Access and export: Request a copy of the data we hold about you, in a portable format
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data, including call recordings
• Opt-out: Opt out of non-essential marketing communications at any time

To exercise any of these rights, email privacy@fifthwheel.ai. Depending on where you live, you may have additional rights under local law; we honor valid requests regardless of location.

Call Recording Notice

Calls to load call-in lines are answered by an automated AI voice agent and are recorded and transcribed to provide the Service. The agent announces itself at the start of the call. Brokers who publish a call-in line are responsible for complying with the call-recording consent laws that apply to them and their callers — see our Terms of Service.

Children's Privacy

The Service is intended for business use and is not directed to children under 18. We do not knowingly collect information from children under 18. If you believe we have, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the effective date above. Material changes will be communicated by email or an in-product notice. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@fifthwheel.ai
Fifth Wheel, Inc.